Welcome to the CamerHack FAQ page. Here you’ll find answers to the most common questions about our products, orders, and general information. If your question isn’t answered here, feel free to contact us.
Shipping & Delivery
Everything you need to know about shipping (couriers, delivery times, customs duties, and taxes) is listed on our dedicated page. Please read through it carefully, and if anything is unclear, just reach out via our contact page!
🚨Shipment to the EU countries are temporarily suspended.
For all the details, please refer to the Shipping and Delivery Information page.
Product Questions
1. Do CamerHack cutters come with replacement blades?
No, blades are not included. Most cutters use 18 mm snap-off blades, while some modules for smaller cuts use 9 mm snap-off blades. Replacement blades are widely available at stationery stores or online.
2. Are CamerHack cutters compatible with standard blades?
Yes. Both 18 mm and 9 mm snap-off blades are standard sizes compatible with our cutters.
3. Is my old and strange camera supported?
Please see this page: it contais tables, lists and guides that will help you identify what film your vintage camera would use, and which adapter you will need to operate it with 120 film. If your camera is made for 116 film, 118 film, 122 film, 124 film, 126 roll film, 130 film or 616 film, then the answer is Yes 🙂
4. I have an idea/request for a product, can we talk about it?
Sure! New products are constantly developed, and current products are updated thaks to users’ inputs. Let’s do it 🙂
5. How and where are your products made?
All Camerhack products are designed, produced with 3D printing and Laser technologies, asembled and tested in Italy. All orders are shipped from Italy.
ORDERING Questions
1. What are the accepted payment methods?
You can pay with PayPal or Credit Card. Options include Apple Pay, Google Pay, Klarna…
2. What does “back-order” mean?
Back-order indicates that a product is not immediately in stock and is made on demand. Production and testing usually take about 10 days, after which your order is shipped. Inventory is intentionally kept low to maintain quality and speed of production.
3. I have some specific requirements, can I order by email?
Yes, please use the contact form to send in your request.
5. Do you sell 3D files like STL or 3MF?
No. For a number of reasons, no. Sorry.
Order Issues
1. My package seems delayed. What should I do?
Delays can occur due to postal services or customs inspections. Please, verify that your shipping address is correct and check with neighbors or your local post office for pickup notices. If the package still does not arrive, contact us for assistance.
2. What should I do if my package is undelivered after a long wait?
Sometimes deliveries take more than expected due to inspections or customs. Wait a few more days, then contact us if the package still hasn’t arrived. We will arrange a solution, including potential replacement or refund.
3. My order arrived late or was missing items. Can you help?
Yes. Contact us with your order details, and we will investigate the shipment. We aim to resolve any delivery issues promptly.
4. Need a hand with your order?
If you think a product is defective or something is missing, don’t worry—we’re here to help! While we do have a formal Refund And Return Policy, we much prefer to roll up our sleeves and solve the problem with you directly.
Just reach out via our contact form and let’s get it sorted!
SITE and data SECURITY
1. Should I register?
Registration is not required: you can make a purchase as a “guest” and give your billing and shipping addresses during the checkout process. Nevertheless, it is recommended to register: a registered user will have access to an account dashboard. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
2. Do you share my mersonal data?
NO. Your email and other contact information will not be given to anyone and will be used solely to process your requests. You can also modify/delete your own profile’s data after the order is complete.
3. Is this site secure?
Yes, it uses SSL encryption and Privacy tools to secure all the data that are exchanged and stored in the site. We also use data protection firewalls. All the checkout processes go through the payments’ platforms’ secure gateways: this site does not handle, process or save any payment information.
Other Questions
2. How can I contact CamerHack for questions about my order?
You can reach us via contact form for inquiries about orders, shipping, or products. Response times may vary during peak order periods, but we aim to reply as quickly as possible.
3. Can I cancel or get a refund for my order?
Yes. If your order has not yet shipped, you may request a cancellation and full refund. Once shipped, refunds are handled depending on delivery and return status.
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